Complementary Consultation

Cancellation Policy

All clients are billed on a pre-pay basis. Invoices are issued directly to the client and must be paid in full prior to the commencement of any training sessions. All sessions are scheduled by appointment and operate on a strict timetable. Clients must arrive at least 5 minutes early, dressed in appropriate sportswear and with a refillable water bottle. Arrival more than 15 minutes late will be considered a no-show, and the session will be forfeited. Sessions will end at the scheduled time regardless of late arrival. A minimum of 24 hours’ notice is required to cancel or reschedule a session. Cancellations must be made by contacting the studio directly. Monday appointments must be cancelled by the preceding Friday. Sessions cancelled within 24 hours will be charged in full and deducted from your account unless a make-up session is completed within 24 hours, subject to availability. No exceptions apply. Clients may cancel this agreement within 3 days of signing (excluding weekends and public holidays) by providing written notice via email or post. A full refund will be issued within 30 days for cancellations made within this period. Agreements remain active until an official cancellation confirmation has been issued. All fees are non-refundable unless explicitly stated otherwise. Refunds, where applicable, apply only to unused sessions. Used sessions are strictly non-refundable. Early termination of the agreement is permitted upon payment of 50% of the remaining contract balance. Memberships may be frozen if the account is in good standing, all payments are up to date, and at least 10 days’ notice is provided. Freeze allowances are limited and vary by membership term. Freeze periods are chargeable and will be added to the end of the agreement. Clients confirm they are physically fit to participate in exercise and understand that trainers are not medically qualified. All exercise carries inherent risks, and participation is at the client’s own risk. Clients consent to appropriate physical contact for training purposes. Boardybuilding Fitness may use images or recordings for promotional purposes unless a written opt-out request is submitted within 15 business days. By booking, you agree to these terms.

Contact Details

• 49 Effra Road, London SW2 1BZ, UK